About Me
I am a dedicated and hard-working IT professional with over 7 years of varied experience in IT. I began my career in web development & cloud, later focusing on IT service delivery. I have consistent experience in customer-facing roles and have liaised with stakeholders at all levels, from operatives, suppliers, contractors, and SMEs to directors and CEOs. I have studied computer science and computing at both further and higher education levels, achieving distinction. Additionally, I hold accredited certifications from CompTIA and Cisco and have completed training in Microsoft technologies, including Azure.
Role History & Achievements
IT Engineer – FM Conway (Vinci Construction)
2024 - Present (2 Years)
IT Engineer for FM Conway, a leading civil engineering contractor based in Sevenoaks, Kent. Responsible for enterprise-level systems administration, service desk support, and technical documentation in line with ITIL best practices. Provide guidance to junior team members while administering Microsoft services, including Exchange Online, Microsoft 365, and Entra ID, alongside endpoint management using Microsoft Intune and Workspace ONE, and incident and change management through ManageEngine. Also responsible for hardware and networking support, as well as administration of on-premises Windows Server infrastructure, including Active Directory, SMB file services, and NTFS permissions, with a strong focus on security, availability, and reliability. Alongside my business-as-usual responsibilities, I have been fortunate to lead two major IT projects, including the organisation-wide rollout of Windows 11.
Windows 11 rollout
Completed October 2025
Led the end-to-end rollout of Windows 11 across 1.5k business-critical devices with minimal disruption to daily operations. Managed project planning, stakeholder communication, application compatibility testing, pilot deployments, deployment scheduling, and risk mitigation. Coordinated with IT support, infrastructure, and business teams to ensure a phased migration, achieving high deployment success rates while maintaining business continuity and user productivity. Project delivered on time and under budget.
Cyber Essentials compliance project
Completed June 2026
Another project I have led at FM Conway was a company-wide compliance initiative to implement Multi-Factor Authentication (MFA) across frontline tablet devices, ensuring alignment with Cyber Essentials requirements. Planned and coordinated the deployment, working with operational teams to minimise disruption while improving the organisation's security posture. Managed stakeholder communication, user adoption, and technical implementation, successfully delivering the project within agreed timescales and achieving full MFA compliance for frontline mobile devices.
IT Technician – Hemlock Solutions
2021 - 2024 (3 Years)
A varied role as an IT Technician (2nd - 3rd line) for an independent IT consultancy in Portsmouth and Hampshire (MSP). Responsibilities ranged from general IT support to infrastructure project work for small and medium enterprises. Managed users and endpoints, performed firmware and software upgrades, and imaged machines across macOS, iOS, Android, and Windows 10 & 11. Managed, and occasionally set up, 365, Exchange, and Entra cloud-based environments. Performed Windows Server tasks, including setting up servers and roles and configuring AD forests. Carried out general networking tasks, including configuring switches, routers, and firewalls, as well as hands-on network hardware tasks such as cabling and crimping.
Bus Driver - Abellio / Transport for London
2017-2020 (3 Years)
While not a technical role, working as a Bus Driver in London provided me with transferable skills in customer service and problem-solving. In 2019, I began retraining to further develop my IT skillset.
Freelance Web Developer
2014 - 2017 (3 Years)
Freelance Web Developer for startups and agencies across the Battersea area, including It’sFriday, Mobjets, Visentin Casa, Style Alphabet, Hawk Digital, and Skyron. Contributed to varied projects for clients, including Nestlé and Bloomsbury Publishing. Gained experience programming in C#, SQL, HTML5, CSS3, PHP, MySQL, SQL Server, and JavaScript. Configured both Linux (Apache) and Windows (IIS, MS SQL) servers, on both on-premises development machines and VPS, and completed various networking tasks such as DNS record configuration, port forwarding, and firewall configuration.
Education History
University of Portsmouth - Computer Science (CertHE)
Academic modules with distinction in Programming, Networking, Theoretical Computer Science, and Mathematics.
Kingston College - Computing (Diploma)
Modules in Computer Architecture, Hardware, Networking, Spreadsheets, Systems Analysis, Algebra, Mathematics, and Programming.
High School
11 GCSEs A*-C inc Maths & English, ICT Practitioners (BTEC Level 2) Distinction*